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Student Services - Fall 2021

Remote Student Services

Internet & Computers - Help from Oakton and IT

IT Connect

Information Technology is introducing another way for employees and students to report technology issues and request help.

To access IT Connect, go to https://oakton.cherwellondemand.com

If you prefer, you can call 847.635.1965, or email helpdesk@oakton.edu

  • Students can use a form to email the help desk with specifics about their issue
  • Anyone who has forgotten their password can access the Self-Service Password Reset on this page
  • If you can't login, the password reset doesn't work, or for any reason, you can use the link on the page to email the help desk.

Access to Chromebook Loans

 We have a limited number of Chromebooks and mobile hotspots available for checkout by students.  The only way to be eligible to checkout technology equipment is by contacting the IT Helpdesk.  


Remote Access to Software Applications

Many courses use specialized software applications as part of instruction. Most of these software applications can either be downloaded for free or can be used for a 15/30 day trial period. You may reach out to your instructor for links to download the software applications.

If you are unable to install the software application on your personal computer or need assistance in the installation process, please contact the IT Helpdesk: 847.635.1965, or email helpdesk@oakton.edu.

Student Email

Every student gets an Oakton email address.   By default, email sent to this address is forwarded to the personal email that you used when you applied. As we transition to remote learning, you have a few choices on how you receive email from Oakton.

You can

  • continue to have your Oakton email forwarded to your personal/preferred email
  • change which personal email Oakton email gets forwarded to
  • activate access to your Oakton mailbox. (Activating access to the mailbox turns off forwarding, so login and check https://studentmail.oakton.edu to get your Oakton email.)

Note: if you have a Yahoo account, you may wish to either change your email forwarding to another account, or activate access to your Oakton mailbox, as we have been having issues forwarding some email to Yahoo.

To see what you current settings are,  log in to MyOakton, and scroll down until you see "Email Status".  If you want to make changes, click on "Self Service Banner Email Setup" and follow the steps.

This guide will be updated regularly, but for the most up to date and accurate information, check the Oakton Community College Coronavirus Prevention and Preparedness Update Page and the Remote Student Services page for more details.